Dell EMC partners with Cycle Computing

The ongoing struggle of our industry is the promise of accelerating innovation versus the challenges of long queue times, limited environment options, and trying to deliver a platform that efficiently serves all types of users. This dilemma often forces us to say “NO” to many new, unique user requests. Cloud is a tool to address that conundrum. Dell EMC has embraced the notion that hybrid environments of internal and external resources will be the optimal path for customers. We are very excited to partner with the Dell EMC team to deliver a complete hybrid cloud solution for Big Compute workloads in a way that no one else can today. Ok. Sounds interesting, but what does it really offer to many of us in the Big Computing land where HPC in the Cloud is still something we are trying to understand where it fits? This is exciting because people can start to solve the problems that they are having in today’s real world HPC data centers. For many reasons (physics and the speed of light driving some of them), HPC datacenters are not going away any time soon. For all the benefits that cloud offers there are still a lot of valid reasons for maintaining a “local” HPC data center. The ability to have large volumes of data, connected by very high speed interconnects with dedicated, high performance storage options and unique server configurations can deliver real competitive value relative to technologies available at scale within the cloud. That said, there are also plenty of applications that currently run on HPC datacenter environments that don’t really need those specialized technologies...

CycleCloud 6 feature: Selection UI for Cluster-Init and Custom Chef

This post is one of several in a series describing features introduced in CycleCloud 6, which we released on November 8. CycleCloud’s Cluster-Init and Custom Chef features provide the flexibility and automation needed for IT organization to provide a Cluster-as-a-Service offering to their users. New in CycleCloud 6 is the ability to graphically browse to the desired Cluster-Init and Custom Chef directories. When creating a new cluster, the Software screen has options for setting the (optional) Cluster-Init and Custom Chef locations. Clicking the “Browse” button brings up a file browser window you can use to select the right option for your cluster. At SC16? Stop by booth #3621 for a...

CycleCloud 6 feature: Datastore export

This post is one of several in a series describing features introduced in CycleCloud 6, which we released on November 8. CycleCloud offers built-in reporting tools, but sometimes customers need to ingest data into other reporting or business intelligence systems. CycleCloud 6 adds the ability to easily export data from the datastore in a variety of formats. For any entries in the Data Browser, click the save icon across the top: CycleCloud displays a dialog allowing you to choose: The format (JSON, XML, CSV, and text) To export all values or just the selected entries To export all attributes or just the ones listed in the view You can click the “Preview” button to display the output in a text box in the browser, or “Download” to download the file directly. Coming to SC16? Stop by booth #3621 for a...

CycleCloud 6 feature: role-based access control

This post is one of several in a series describing features introduced in CycleCloud 6, which we released on November 8. IT organizations love CycleCloud because it allows them to provide a cluster-as-a-service offering to a variety of users. To help with this, CycleCloud 6 adds improved role-based access control. Administrators often need to grant access to certain resources to some users, while preventing accessing to other resources. Clusters and data transfer endpoints now have an Owner, which is the single user with which a resource is associated. But real life doesn’t always work that way, so resources can also be shared with other users. Sharing can allow for viewing or managing resources for people who need access. To share a cluster, click the Share button on the Clusters page. Then select the user and permissions. CycleCloud also supports multiple roles. These roles are customizable to meet the specific needs of each customer. Permissions can be set site-wide for actions like creating clusters and changing platform settings. Roles can be assigned to users when they are created or edited later via the User Management page. Coming to SC16? Stop by booth #3621 for a...

New customer support portal

At Cycle Computing, we understand that our success depends on the success of our customers. Making it easy for our customers to get the answers they need quickly is key to that success. But allowing managers to view and manage their team’s support interactions is important, too. Our Customer Operations team has recently switched to using Freshdesk for managing customer interactions. This gives our customers one of the most-requested features: the ability for their managers to easily view tickets for the entire organization. In addition, tickets can be created, edited, and escalated via the portal at cyclecomputing.freshdesk.com. Freshdesk provides a knowledge base where customers can find the answers they need without having to submit a ticket. We’ve started populating this with answers to some of the most common questions, and will continue to grow the content to better meet customer needs. How to submit a ticket: You can continue to create tickets by emailing support@cyclecomputing.com. To create a ticket via the Freshdesk portal, click the “New support ticket” button. You don’t need to log in to submit a ticket. How to view a ticket: Click “Tickets” across the banner menu or “Check ticket status” on the right side. This will take you to a list of your tickets. You can click on any ticket to see details. By default, only Open or Pending tickets are shown. You must log in to view tickets. The first time you created a ticket, you should have received an email with a link to set your password on the Freshdesk portal. If you did not receive that email, contact support@cyclecomputing.com to request it...

How Cloud Computing Is Helping to Conquer Cancer

Cycle Computing’s CTO, Rob Futrick, just published a great article about how The Cancer Genome Atlas (TCGA) is using Cycle Computing and cloud resources to help find markers and risk factors.  TCGA is a project within the National Institutes of Health (NIH) that uses genome sequencing and bioinformatics to catalog cancer-causing genetic mutations. You can read the full article here.  ...